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IMPORTANT SHIPPING INFORMATION• Deliveries can not be made care of Post Office Boxes
• 22kg limit applies to all orders. Additional purchases will need to be made where the total of desired goods exceed this weight. All goods purchased with the same address will be sent together.• Our Postage calculator uses Australian Post by default. Depending on location, items may be shipped via Couriers Please, Toll Ipec, TNT or Star Track to most Metropolitan areas. We may use other courier services if needed.• Orders are mostly processed within 24 - 48 hours.• Deliveries are sent during normal business hours, Monday to Friday and can take between 2 and 10 days to receive, pending on location.• Purchases made on weekends and public holidays will be processed on the next business day.• Delivery details will be emailed to you. By default our deliveries are sent with an Authority to Leave at the address noted on your order. • If you would like an alternate delivery option please contact us here to discuss options.• Please note that once the freight has been delivered, the courier or Flat Pack Fire Pits cannot be held responsible if the freight goes missing from your property. • Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please contact us here if you think there may be an issue with deliveries to your area.
Important Delivery Information• It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like breakdowns, traffic, time constraints or time critical freight getting preference. • If the time for your delivery is critical, contact us to discuss options.• Providing delivery times and calling ahead prior to the delivery is not a service the couriers offer, there are many variables that can change during the day.
RETURNSTerms & Conditions:• All purchases from www.flatpackfirepits.com.au are backed by our 30 Day Money Back Guarantee. Simply return the unopened item in its original packaging within the 30 Day Money Back Guarantee period. • The 30 day guarantee period will commence from the date you receive the product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.• Understandably, your return delivery charges cannot be refunded.• If you feel your purchase has not performed as advertised or appears faulty due to workmanship issues please contact us immediately so we can assist in providing a remedy.• Returns will not be accepted unless agreement from Flat Pack Fire Pits is gained prior. Contact us at info@flatpackfirepits.com.au to discuss any issues.
FAULTY ITEMS• Our goods come with guarantees that are held under the Australian Consumer Law.You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.• You are also entitled to have the goods replaced if the goods fail to be of acceptable quality. Goods must be returned in the original packaging & be unused.
By leaving this page you have, agreed to & accepted the above terms & conditions.
Important Delivery Information• It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like breakdowns, traffic, time constraints or time critical freight getting preference. • If the time for your delivery is critical, contact us to discuss options.• Providing delivery times and calling ahead prior to the delivery is not a service the couriers offer, there are many variables that can change during the day.
RETURNSTerms & Conditions:• All purchases from www.flatpackfirepits.com.au are backed by our 30 Day Money Back Guarantee. Simply return the unopened item in its original packaging within the 30 Day Money Back Guarantee period. • The 30 day guarantee period will commence from the date you receive the product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.• Understandably, your return delivery charges cannot be refunded.• If you feel your purchase has not performed as advertised or appears faulty due to workmanship issues please contact us immediately so we can assist in providing a remedy.• Returns will not be accepted unless agreement from Flat Pack Fire Pits is gained prior. Contact us at info@flatpackfirepits.com.au to discuss any issues.
FAULTY ITEMS• Our goods come with guarantees that are held under the Australian Consumer Law.You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.• You are also entitled to have the goods replaced if the goods fail to be of acceptable quality. Goods must be returned in the original packaging & be unused.
By leaving this page you have, agreed to & accepted the above terms & conditions.